Tag: ITSM

Change management overview

Change management is an IT service management process. The objective of change management in this context is to ensure that standardized methods, procedures,documentation and communications are used for efficient and prompt handling of all changes occurring to IT infrastructure and applications, It also minimizes possible number of incidents and impact on related services. Change management

Incident management overview

Incident Management  is an IT service management (ITSM) process area. The first goal of the incident management process is to restore a normal service operation as quickly as possible and to minimize the impact on business operations, thus ensuring that the best possible levels of service quality and availability are maintained.The goal of incident management

Service Desk

A Service Desk is a primary IT service for in IT service management (ITSM). It is intended to provide a Single Point of Contact (“SPOC”) to meet the communication needs of both Users and IT employees.The goal of a service desk is to make sure that users receive appropriate help at right time. Service desk

ITIL Information Technology Infrastructure Library

The Information Technology Infrastructure Library (ITIL) is a set of practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business.The acronym ITIL is a registered trademark of the United Kingdom’s Cabinet Office.Responding to growing dependence on IT, the UK Government’s Central Computer and Telecommunications Agency (CCTA) in the

IT Service Managment (ITSM) Tools

Almost all the organization have an IT organization now.To manage IT department organization need a platform.There are different tools available for ITSM. Total IT spend is around 1000 billion world wide.To manage efficiently your IT department ITSM is must.Below is list of ITSM tools. BMC Remeady ServiceNow CA Technologies IBM LANDesk HP Axios Systems Hornbill