Tag: ITIL

Change management overview

Change management is an IT service management process. The objective of change management in this context is to ensure that standardized methods, procedures,documentation and communications are used for efficient and prompt handling of all changes occurring to IT infrastructure and applications, It also minimizes possible number of incidents and impact on related services. Change management

Incident management overview

Incident Management  is an IT service management (ITSM) process area. The first goal of the incident management process is to restore a normal service operation as quickly as possible and to minimize the impact on business operations, thus ensuring that the best possible levels of service quality and availability are maintained.The goal of incident management

ITIL Information Technology Infrastructure Library

The Information Technology Infrastructure Library (ITIL) is a set of practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business.The acronym ITIL is a registered trademark of the United Kingdom’s Cabinet Office.Responding to growing dependence on IT, the UK Government’s Central Computer and Telecommunications Agency (CCTA) in the