Customer relationship management (CRM) is a system for managing a company’s interactions with customers. It involves using technology to organize, automate and synchronize sales, marketing, customer service, and technical support.It also helps maintain the customer database. CRM fundamentally involves treating customers differently based on the assumption that customers are different and have got different needs.
Supply chain management (SCM) is the management of the flow of prodcts.It includes the movement and storage of raw materials, work-in-process inventory, and finished goods from point of origin to point of consumption. A supply chain is a network of facilities and delivery options that performs the task of procurement of materials, conversion of these
Enterprise resource planning (ERP) is a business management software which is a suite of integrated software applications, that an organization can use to control and organize many stages of business. ERP Modules Generally ERP has below modules: Finance Accounts Purchase Document repostiory Quality Sales Planning Inventory Operation Admin HR ERP systems initially focused on automating