Category: IT

Change management overview

Change management is an IT service management process. The objective of change management in this context is to ensure that standardized methods, procedures,documentation and communications are used for efficient and prompt handling of all changes occurring to IT infrastructure and applications, It also minimizes possible number of incidents and impact on related services. Change management

Incident management overview

Incident Management  is an IT service management (ITSM) process area. The first goal of the incident management process is to restore a normal service operation as quickly as possible and to minimize the impact on business operations, thus ensuring that the best possible levels of service quality and availability are maintained.The goal of incident management

Customer relationship management ( CRM )

Customer relationship management (CRM) is a system for managing a company’s interactions with customers. It involves using technology to organize, automate and synchronize sales, marketing, customer service, and technical support.It also helps maintain the customer database. CRM fundamentally involves treating customers differently based on the assumption that customers are different and have got different needs.

Supply chain management (SCM)

Supply chain management (SCM) is the management of the flow of prodcts.It includes the movement and storage of raw materials, work-in-process inventory, and finished goods from point of origin to point of consumption. A supply chain is a network of facilities and delivery options that performs the task of procurement of materials, conversion of these

ERP (Enterprise resource planning)

Enterprise resource planning (ERP) is a business management software which is a suite of integrated software applications, that an organization can use to control and organize many stages of business. ERP Modules Generally ERP has below modules: Finance Accounts Purchase Document repostiory Quality Sales Planning Inventory Operation Admin HR ERP systems initially focused on automating

Service Desk

A Service Desk is a primary IT service for in IT service management (ITSM). It is intended to provide a Single Point of Contact (“SPOC”) to meet the communication needs of both Users and IT employees.The goal of a service desk is to make sure that users receive appropriate help at right time. Service desk

BPM banking

Financial institutions need to properly define and manage their business processes. Well defined,consistent business processes are required to protect important financial applications and data.Banking BPM tools help to provide out of the box processes for banking domain. Information related with customers should be stored systematically and managed securely. Regulations and compliance is most important for

Virtual cloud computing

There is no term like virtual cloud computing.The term really used is “virtual private cloud computing”. Virtual private cloud is a type of cloud computing which provides private cloud capability using the public cloud of service provider. So for customer cloud is private cloud but underlying implementation exist in public cloud. Virtual private cloud implementation

Comparison of BPM tools

Comparison between PegaSystems, IBM and TIBCO The assessment of all the BPM Vendors delivers strong capabilities, supporting the automated work scenarios. Pegasystems, IBM and TIBCO are 3 biggest vendors of BPM Tools. All of these 3 tools are based on different approaches towards BPM. TIBCO BPM suite TIBCO uses Eclipse as IDE to run on