ITIL Information Technology Infrastructure Library

The Information Technology Infrastructure Library (ITIL) is a set of practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business.The acronym ITIL is a registered trademark of the United Kingdom’s Cabinet Office.Responding to growing dependence on IT, the UK Government’s Central Computer and Telecommunications Agency (CCTA) in the 1980s developed a set of recommendations.

The IT Infrastructure Library originated as a collection of books, each covering a specific practice within IT service management.

2011 edition of ITIL have five volumes :

  • ITIL Service Strategy: understands organizational objectives and customer needs.provides guidance on clarification and prioritisation of service-provider investments in services.
  • ITIL Service Design: turns the system strategy into a plan for delivering the business objectives.
  • ITIL Service Transition: develops and improves capabilities for introducing new services into supported environments.
  • ITIL Service Operation: manages services in supported environments.
  • ITIL Continual Service Improvement: achieves services incremental and large-scale improvements.
  • ITIL Service Strategy: understands organizational objectives and customer needs.provides guidance on clarification and prioritisation of service-provider investments in services.

    ITIL
    ITIL

Covered processes in ITIL

  • IT service management
  • Service portfolio management
  • Financial management for IT services
  • Demand management
  • Business relationship management

ITIL Service Design:

This phase of ITIL system strategy into a plan for delivering the business objectives.

List of covered processes:

  • Design coordination (Introduced in ITIL 2011 Edition)
  • Service Catalogue management
  • Service level management
  • Availability management
  • Capacity Management
  • IT service continuity management
  • Information security management system
  • Supplier management

ITIL Service Transition

This phase develops and improves capabilities for introducing new services into supported environments.
List of ITIL processes in service transition:

  • Transition planning and support
  • Change management
  • Service asset and configuration management
  • Release and deployment management
  • Service validation and testing
  • Change evaluation
  • Knowledge management

ITIL Service Operation

This module manages services in supported environments.
List of processes:

  • Event management
  • Incident management
  • Request fulfilment
  • Problem management
  • Identity management

ITIL Continual Service Improvement

This module achieves services incremental and large-scale improvements.

Improvement initiatives typically follow a seven-step process:

  1. Identify the strategy for improvement
  2. Define what you will measure
  3. Gather the data
  4. Process the data
  5. Analyse the information and data
  6. Present and use the information
  7. Implement improvement
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